Refund Policy for EpicVIN UK

Thank you for choosing EpicVIN UK!

Please note that reliance on any vehicle history report when purchasing a vehicle is at your own risk. EpicVIN UK cannot be held liable for any purchase decisions made based on our reports.

1. Conditions for a Refund

A refund may be issued if all of the following conditions are met:

1. The request is made within 14 days following the transaction date.
2. The reason for the refund is considered valid under this policy.

Under UK consumer law, digital content (such as reports) does not qualify for a refund if you have already accessed or downloaded it, unless it is faulty or was misrepresented.

2. Valid Reasons for a Refund

A refund may be granted in the following cases:

• Empty report – The purchased vehicle history report contains no information.
• Duplicate charge – You were charged twice for the same report.

3. Invalid Reasons for a Refund

The following do not qualify for a refund:

• Inaccuracies in a report – Report data is sourced from third-party databases and provided “as is.”
• Incomplete report – The information available may vary based on data availability.
• Report delays – Delivery time may vary depending on system processing times.
• Failure to cancel a subscription before renewal – Subscription details, including renewal terms, are clearly presented before purchase.

Under UK consumer law, you do not have a right to cancel or refund digital goods once the report has been delivered or downloaded unless it is defective or misrepresented.

4. Requesting a Refund

If you believe your refund request is valid, please submit your request via the form below or email the following details to [email protected]:

• Email Subject: Refund Request
• Your email address
• Vehicle VIN (for which the report was generated)
• Reason for the refund
• Your full name
• Date of purchase
• Payment method
• PayPal transaction ID or last 4 digits of your credit/debit card

5. Additional Refund Terms (Trial Subscriptions & Automatic Charges)

• Partial Refund (Cost of Full Report)

  If you request a refund after your subscription has been activated, we may deduct the cost of a full vehicle report (“Full Report”). The standard price of a Full Report is £24.99 or the price stated on our website before any discounts.

• Processing Time

  We will review your refund request within 10 business days and respond following these Terms.

• Refund Payment Method

  Refunds will be processed using the original payment method where possible.

Final Notes

• Subscription Terms – All subscription terms, including automatic renewals and cancellation policies, can be found in our Terms & Conditions.
• Liability Disclaimer – EpicVIN UK is not responsible for any decisions or damages resulting from the use or non-use of its reports.

By purchasing or subscribing to EpicVIN UK, you acknowledge that you have read, understood, and agreed to this Refund Policy.