Refund Policy

Thank you for choosing EpicVIN!

Please note that the reliance on any vehicle history report when purchasing a vehicle is at your own risk. We cannot be held liable for any purchases you make in reliance on our reports.

EpicVIN UK provides digital vehicle-history reports delivered immediately after purchase. Because digital content cannot be returned, refunds are available only in the situations described below.

1. When a Refund May Be Issued

We may issue a refund in the following cases:

• Empty report — the generated report contains no historical data from any source.
• Duplicate charge — you were charged twice for the same purchase.
• Billing error — an incorrect amount was charged.
• Technical failure — you paid, but the system did not deliver the report and no access was provided.

Refund requests must be submitted within 14 days of the transaction date.

This period applies only to billing-related issues and does not extend the right to cancel delivered digital content.

Under UK consumer law, digital content cannot be refunded after it has been accessed, unless it is faulty or misrepresented.

2. Situations That Do Not Qualify for a Refund

Refunds are not provided for:

• Inaccurate or incomplete data — reports depend on third-party sources and may vary.
• Report delivered successfully — including cases where the information did not meet expectations.
• Failure to cancel the subscription on time — subscription terms, including renewal, are shown before purchase.
• Delays in report generation resulting from system processing or data availability.

3. Partial Refunds for Subscription Charges

If you request a refund for a subscription renewal and you have accessed any reports during that billing period, EpicVIN UK may deduct the price of a Full Report (£24.99 or the price displayed on the website) for each report accessed before issuing a refund.

This deduction reflects digital content already delivered.

Where applicable, VAT will be refunded in accordance with HMRC rules.

4. How to Request a Refund

Please submit your request to [email protected] with the following details:

• Email Subject: Refund Request
• Your email
• Full name
• Vehicle VIN
• Date of purchase
• Reason for the refund
• Payment method
• PayPal transaction ID or last 4 digits of your card

We will review your request within 10 business days and respond in accordance with this policy.

Refunds will be issued to the original payment method.

5. Final Notes

• Subscription terms, including cancellation and automatic renewals, are explained in our Terms & Conditions.
• EpicVIN UK is not responsible for decisions or damages arising from the use of its reports.
• By using EpicVIN UK, you acknowledge and agree to this Refund Policy.